Refund Policy

At glampetals.store, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a refund within 5 days of receiving your order.

Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

• The request for a refund must be made within 5 days of delivery.

• The item must be unused, unworn, and in the same condition that you received it.

• It must include all original tags and packaging.

• You must provide a valid receipt or proof of purchase.

How to Request a Refund

To request a refund, please email care.hoempetal@outlook.com within 5 days of receiving your item. Please include your order number, a description of the issue, and clear photos if the product is defective or damaged.
Do not return any item without written instructions from our team. Packages sent without prior communication will not be accepted.

Conditions and Exceptions

• We only accept refund requests for orders delivered within India.

• Refunds will not be issued for products marked as "final sale" or "non-refundable."

• The following items are not eligible for refunds: perishable goods (flowers, plants), custom or personalized items, and personal care products.

• Used, damaged (unless received damaged), or altered items are not eligible for refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us immediately (within 48 hours of delivery) at care.hoempetal@outlook.com with photos and details of the issue. We will evaluate and resolve the matter as quickly as possible.

Refund Process

Once we receive and inspect your item (if a return is required), we will notify you of the approval or rejection of your refund request.
If approved, the refund will be issued to your original payment method within 7 business days of approval. Times may vary depending on your bank or payment provider.

Contact

For any questions related to refunds, please reach out to us at:
care.hoempetal@outlook.com